How to make your bot not repeat a response or phrase

You can configure a bot to never repeat the same phrase or response in the same conversation.

To do this go to your bot's Training & Chat Logs page in its Admin Console. You can either search for your response by selecting "new responses", or search for a phrase by selecting "new phrases". Enter the phrase under "Filter", and select "all time" for the "Duration". Find the phrase or response, and select it, then click on the edit button.

To ensure that the repeats options are given click on the "Repeat" checkbox under "Show". This will give you two options.

The first is to enter an "On Repeat" phrase. This will make your bot use the alternate phrase instead of repeating the same phrase. You can enter multiple On Repeat phrases, or chain them together to make the conversation progress.

The second option lets you select "No Repeat". This will make the bot to not repeat the phrase or response, instead it will try to find another response.

You can use repeats to avoid having the bot give the same response twice, avoid saying the same default response twice, or avoid asking the same questions or using the same greetings multiple times.